CUSTOMER NOTICE

When ordering from us, If your parcel / DPD bag appears to be damaged or is in a poor state, Please refuse the parcel so that it is returned to us..
Once a parcel is signed for, we cannot accept any responsibility for damaged items!
Once a parcel is returned to us, we will contact you to arrange redelivery of replacement items.

Please Note: Anyone that has a business/ works in vape industry or are buying to resell cannot use any of our discounts/coupons or orders will be cancelled and refunded.

FOR NEXT DAY DELIVERY ALL ORDERS MUST BE PLACED BEFORE 2PM

 Saturday Delivery Service:


We can offer you a Saturday delivery at an additional cost:

Express 1kg bag: an additional charge of £8.69

Express 5kg bag: an additional charge of £9.72

Parcel up to 10kg: an additional charge of £9.72 (+£0.39 per any additional kilo)

if this is something that you are interested in please place this  in your notes or email us so we can invoice you for this service.

Please note Next Day Courier is subject to stock availability and items ordered.
                                         Excluding overseas includes Scottish Islands/Highlands and Isle of Wight/Man

FOR THOSE USING A DISCOUNT CODE PLEASE EXPECT DELAYS ON ORDERS.

IMPORTANT NOTICE: AS OF THE END OF JULY THE REWARD POINT SYSTEMS WILL END. ALL YOUR REWARD POINTS MUST BE USED BY 31/7/19 OR AFTER THIS DATE THEY WILL NO LONGER BE REDEEMABLE .

 

 

YES WE GIVE YOU MONEY BACK

Vape Domain now give our retail customers rewards for buying from us and it couldn't be simpler, every time you purchase something we'll reward you with 5% of the cost of that order back and put it into your Voucher Balance. (Does not include cost of shipping)

You can view your Voucher Balance on every page at the left of your screen or scroll down on mobile devices.  When ordering, if you want to use your Voucher Balance to get discount on a purchase* simply go to view your cart and click APPLY next to your Voucher Balance and that amount will be deducted from the cost of that order (does not discount shipping).  If you've accumulated more than the value of the order the balance will stay in your Voucher Balance.

The system is fully automatic and the reward is put into your account once your order is marked as shipped so don't worry that it doesn't get added immediately, it will be there once you log back in after we have marked your order as shipped.

Thats not all we'll even give you a pound to spend on your birthday if you've added your date of birth in your account (que rush to account areas) so happy birthday and thank you for being a Vape Domain customer.

New Customers just registering will find a pound in their account too simply for joining the family.

Once you've added your discount to your cart it will appear as a gift certificate.

*Cannot be used to purchase VIP Club Membership or Gift Certificates.

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